Shipping Insurance for Orders

If you ordered our book, The Rabbit Raising Problem Solver, which is $22.62, you would pay the minimum of $1.50, bringing your order total to $24.12.

But if you ordered 20 pounds of raw pet food meat for $219.86, you would pay the 3% cost, $6.60, bringing your order total to $226.46.

Get your copy of the Rabbit Raising Problem Solver today! It has a great question and answer format and each copy is autographed by the author when purchased from Raising-Rabbits!

What if I change my mind about the insurance?

If you DID buy the insurance and decide you don't want it, contact us at our email:

ordermanager @ raising-rabbits. com

We will respect your wishes to cancel the insurance if you like, however you will lose protection if there is a mishap during shipping. To find out more click here: 
Why Should I Get The Insurance

If you DID NOT buy the insurance and decide you DO want it, contact us at our email:

ordermanager @ raising-rabbits. com

As long as your order hasn't shipped yet, you can still purchase the insurance. We will refund your purchase as store credit so that it is immediately available for use. You will purchase the item again with your store credit and add the insurance. Just look for the little blue toggle button on the screen. You can see an example by clicking: 
When Can I Get It?

What does it cover?

The insurance covers any damage to the product, including spoilage, that occurs during shipping. It also covers orders stolen, or lost during shipping.

Why should I get the shipping insurance for orders?

Raw ground rabbit for pets.

We use UPS to ship our meat orders, which comes with only $50 of insurance. Their insurance does not cover frozen items. If your order was lost, damaged, stolen, or spoiled during shipment, the best UPS will do for you is $50, which is only a fraction of the cost of the order.

ROUTEINS shipping insurance for orders covers the full purchase price of the order, which includes the price of the insurance itself. If you purchased extra insulation and gel packs with your order, then that cost will be covered also.

How do I File a Claim?

Filing a claim is super easy. The process is simple and takes only 15 minutes. Here are step by step instructions:

1. Go to https://claims.route.com/. Clicking the link will open the claim page in a new tab so you can have these directions handy while you file your claim.
   
2. Fill in your email and order number.
   
3. You will need a picture of the product in order to file a claim.
   
4. At some point, you do need to click the large box at top with a picture of the product purchased. The system doesn’t tell you that, but you have to do it.
5. The system will want to do a verification code. Fill in a phone number and select [CALL] or [TEXT]. It responds pretty quickly.
6. Pick the options you want from the drop down menus.
7. If you want a replacement shipment, click that in the drop down menus. ROUTEINS will automatically re-order for you once the claim is approved. We will send you a confirmation email telling you that we have received your order.
8. It will have a page where you describe what happened, i.e. why you are filing the claim. It will really help to also have the shipping number. If you don't have the packaging with the shipping number, you can find it in the emails from us about your order.
9. Agree to Terms of Service (TOS).
10. They confirm claim has been received and will take 1-3 business days to review. 
11. Updates on the claim will be sent to your email address. 

How long do I have to file a claim?

You have 30 calendar days to file a claim once you have received your order. If your order was delivered on the 1st, you need to file by the 30th.

If your order was stolen, you have 30 calendar days to file a claim after your order was delivered. If your order was delivered on the 1st, you need to file by the 30th. Save a copy of the delivery notice to use to file a claim.

If the package is lost by the shipper, file a claim within 30 calendar days of being notified by the shipper that it was lost. Save a copy of the message from the shipper saying it was lost.

Can I choose how much coverage I get?

No. ROUTEINS keeps it simple. Your full purchase price is covered, no more, no less. The cost of the insurance is set, as is the coverage you get. No surprises.

Is there a deductible on the shipping insurance?

No. Again, ROUTEINS keeps it nice and simple. Your full purchase price is covered, no more, no less. The cost of the shipping insurance for orders is set, as is the coverage you get. No surprises.

Do I need documentation for my claim?

Yes.

If the package was damaged, TAKE PICTURES IMMEDIATELY before throwing anything away. You will need the pictures to file a claim. This includes if the order has spoiled.

If your order was stolen, you have 30 calendar days to file a claim after your order was delivered. If your order was delivered on the 1st, you need to file by the 30th. Save a copy of the delivery notice to use to file a claim.

If the package is lost by the shipper, file a claim within 30 calendar days of being notified by the shipper that it was lost. Save a copy of the message from the shipper saying it was lost.

Who can help me with my claim?

ROUTEINS will have FAQ pages and their own customer support.

If you run into difficulties that they can't help you with, you can also contact Raising-Rabbits and we will help as much as possible. You will want to contact us as soon as possible because the clock is ticking. 

Our email is: ordermanager @ raising-rabbits. com

How long does it take to process a claim?

ROUTEINS processing time is 1-3 business days after the claim is submitted. If you filed your claim on Friday, you may not hear back until Wednesday afternoon or Thursday morning.

When your claim is approved, and you selected to have a replacement shipment, ROUTEINS instantly places the replacement order with Raising-Rabbits. We notify you the next business day that we got your order.

How much commission does Raising-Rabbits get from the insurance?

$0. Nothing. Nada. Zip. Zero. Zilch.

We do not get any commission, referral fee, kickback, or any other compensation from ROUTEINS shipping insurance for orders. Raising-Rabbits provides this insurance in order to look out for our customers' best interests. Happy customers are repeat customers.

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